Kontaktisik

Kontaktisik (Estonian for "contact person") is a designated individual within an organization who serves as the primary point of contact for external parties, including authorities, customers, suppliers, and media. The role is common in Estonian corporate practice and in public administration, providing a single, accountable channel for information exchange.

Responsibilities typically include maintaining up-to-date contact details, receiving and routing inquiries, coordinating responses with relevant internal units, and acting as a liaison between the organization and external stakeholders. The kontaktisik may also handle privacy and data-protection considerations in communications and may participate in regulatory procedures, audits, or inspections.

Contexts and examples: the kontaktisik is used by companies, associations, foundations, and government agencies. The task is often defined in the organization’s articles of association or internal regulations and may be fulfilled by an employee such as a company secretary or legal adviser. In public-delivery or e-government processes, the kontaktisik serves as the designated channel for official correspondence.

Appointment and obligations: the kontaktisik is typically appointed by the governing body or management. Contact details should be kept current and may be published in public registries or on the organization’s website. The kontaktisik is expected to be reachable during business hours and to forward information promptly to the appropriate internal parties. Changes are usually made by formal decision of the organization.

See also: spokesperson, data controller, company secretary, liaison.