Informationszentrum

An Informationszentrum is a facility or service that collects, organizes, and provides access to information for a defined audience. In German-speaking contexts the term is used for both physical information desks and dedicated centers, as well as for digital platforms that aggregate resources. The core function is to support research, learning, and informed decision-making by offering reference assistance, access to databases, catalogs, archives, news feeds, and curated collections.

Services typically include reference and research help, guidance on locating government, business, or scientific information, training in information literacy, and assistance with bibliographic management. Many Informationszentren operate catalogs, search portals, and digital repositories, and may integrate with libraries, archives, museums, universities, or government agencies. They often maintain silent study areas, workstations, and public terminals, and provide events, exhibitions, or tutorials to promote information literacy.

In practice, Informationszentren appear in various contexts: public libraries or municipal information offices, university or research institution information centers, corporate knowledge hubs, tourism information centers, and cultural institutions. The emphasis is on neutral, reliable, and accessible information, with emphasis on accuracy, privacy, and user needs. As information technology evolved, many such centers shifted toward online portals and remote assistance, enhancing reach while preserving in-person services.

The term remains common in German-speaking countries and can denote both generic information centers and specific branded facilities.