Includedhelps

Includedhelps is a modular documentation concept used in knowledge bases and product documentation to denote reusable help topics that can be embedded in multiple contexts. Each includedhelps module functions as a compact content unit with a title, summary, body text, and metadata such as intended audience, contexts (web, mobile, API), and related topics. The practice aims to create a single source of truth for common guidance, enabling updates to propagate automatically to every location where the module is used.

Origins and adoption of includedhelps developed within content management and technical writing teams seeking to reduce duplication and improve consistency across products. By treating frequently referenced help content as modular components, teams can maintain uniform terminology and instructions while supporting multiple delivery channels.

Structure and implementation typically involve a content block or component that can be inserted into pages, help centers, or in-app overlays. Authors tag blocks with includedhelps identifiers and reference them from pages where the guidance is relevant. Localization and contextual variants are supported by maintaining context-specific fields within the module, allowing the same core content to adapt to different languages and usage scenarios.

Benefits of using includedhelps include easier maintenance, consistency across guides, and streamlined localization workflows. Potential challenges include governance to prevent overuse, ensuring appropriate context within embedded placements, and versioning controls to avoid stale information.

Related concepts include modular documentation, content reuse, single-source publishing, and knowledge management strategies. Includedhelps represents a practical approach to embedding reliable help content across multiple user touchpoints.