Incidencias

Incidencias is a plural term used in Spanish to refer to events, occurrences or irregularities that affect normal functioning or planned activities. The word is employed across fields such as information technology, transportation, industry and customer service to describe situations that require attention or action. Incidencias typically imply something noteworthy because of its impact or deviation from the expected course.

In information technology and service management, an incident is an unplanned interruption or a reduction in the quality of an IT service. The goal of incident management is to restore normal service operation as quickly as possible while minimizing business impact. The process generally includes logging the event, classifying and prioritizing it, performing initial diagnosis, escalating to appropriate teams if necessary, implementing a workaround or fix, verifying service restoration, and closing the incident. This concept is distinct from a problem (the underlying cause) and a change (a controlled modification).

Common sources of incidencias include hardware failures, software defects, network outages, configuration errors, and user mistakes. They can be reported by users, monitoring systems, or automated alerts. Proper documentation and categorization facilitate trend analysis, accountability and compliance.

Metrics used in incident management often include mean time to repair (MTTR), incident volume, resolution rate and backlog. Post-incident reviews or analyses may identify root causes and preventive actions to reduce recurrence. In broader contexts, incidencias similarly denote notable events that require logging, assessment and response to improve safety, quality or regulatory compliance.