ITservicemanagementkader

ITservicemanagementkader is a term used primarily in Dutch-speaking contexts to denote the cadre of professionals involved in IT service management (ITSM). It is not an official standard, but a descriptive label for a group within an organization responsible for designing, delivering, and improving IT services.

The cadre typically includes process owners, service managers, incident and problem managers, change coordinators, service desk leads, and continual service improvement practitioners. They oversee processes such as incident management, problem management, change management, configuration management, service level management, and capacity planning.

Members usually have training in ITSM frameworks (notably ITIL), plus knowledge of service management tooling, governance, service metrics, and customer communications. Common certifications include ITIL Foundation and Practitioner, ISO/IEC 20000-related qualifications, and COBIT-based governance.

Organizations may develop internal academies or partner with training providers to build this cadre; careers span from ITSM analyst or service desk technician to ITSM manager, process owner, and head of ITIL practices.

The cadre aligns IT services with business objectives and compliance requirements. Challenges include keeping practices up-to-date with evolving technology, integration with agile and DevOps, resource shortages, and ensuring measurement and continual improvement.

See also ITSM, ITIL, ISO/IEC 20000, service desk.