ITpalveluluettelo
ITpalveluluettelo, which translates to "IT Service Catalog" in English, is a structured listing of all the IT services that an organization offers to its users. Its primary purpose is to provide a clear and understandable view of what IT support and services are available, how to request them, and what to expect in terms of service levels. A well-defined IT service catalog serves as a crucial component of effective IT service management (ITSM).
The catalog typically includes information about various IT services, such as help desk support, software provisioning,
Implementing an IT service catalog helps improve communication between IT and the business by setting clear