ITIMsignalen

ITIMsignalen are a structured set of indicators used in ITIM to monitor the state and performance of information technology services, infrastructure and processes. They are derived from data generated by monitoring tools, logs and operational workflows, and are intended to provide timely visibility for operators, managers and executives. The signals help detect anomalies, assess risk, and guide decision making across daily operations and strategic planning.

The scope of ITIMsignalen typically spans several domains. Performance and availability signals include metrics such as response times, error rates, CPU and memory utilization, and service uptime. Security and compliance signals cover failed login attempts, patch status, configuration drift and policy violations. Capacity and cost signals involve storage and compute usage, network traffic, forecasted demand and cloud spend. Lifecycle signals monitor change success rates, backup integrity and recovery testing results.

Collection and processing involve aggregating data from monitoring agents, logging systems and service desks, followed by normalization, baselining and thresholding. Signals are usually visualized in dashboards and fed into alerting rules, with owners responsible for interpretation and response. Governance aspects include defined thresholds, escalation paths and alignment with service level objectives.

ITIMsignalen are closely related to concepts such as KPIs, SLIs and SLOs, and are often used alongside ITIL and COBIT practices to support risk management, capacity planning and continuous improvement. Challenges include signal overload, data quality, and the need for context to avoid misinterpretation.