ITILszer

ITILszer is a Hungarian term used to refer to the IT Infrastructure Library (ITIL) framework within Hungary. It's not a distinct framework or methodology but rather the local adoption and terminology for ITIL. ITIL itself is a set of best practices for IT Service Management (ITSM), providing guidance on how to manage IT services throughout their lifecycle. The framework focuses on aligning IT services with the needs of the business and improving the quality and efficiency of IT operations.

ITILszer, therefore, encompasses the application of ITIL principles and practices within Hungarian organizations. This includes the adoption of ITIL's core processes such as incident management, problem management, change management, and service level management. Professionals working with ITILszer are typically involved in implementing, managing, or consulting on ITSM processes within Hungarian companies. The goal is to achieve better service delivery, increased customer satisfaction, and more effective IT governance. The term is primarily used in professional IT circles and educational contexts within Hungary.