ITILPraktiken

ITILPraktiken, or Information Technology Infrastructure Library Practices, is a set of detailed instructions for managing IT service delivery and infrastructure. Developed by the UK government's Office of Government Commerce (OGC), ITIL has become a globally recognized standard for IT service management (ITSM). The framework is designed to align IT services with the needs of the business, ensuring that IT delivers maximum value to the organization.

ITILPraktiken consists of five core publications, each focusing on a different aspect of ITSM:

1. Service Strategy: This publication covers the development and management of IT services, including service portfolio management, financial management, and demand management.

2. Service Design: This publication focuses on the design of new or modified services, including service level management, capacity management, and IT service continuity management.

3. Service Transition: This publication deals with the transition of new or changed services into the live environment, including change management, release and deployment management, and validation and testing.

4. Service Operation: This publication covers the day-to-day operation of IT services, including event management, incident management, request fulfillment, and problem management.

5. Continual Service Improvement: This publication focuses on the ongoing improvement of IT services, including service reporting, service level management, and process improvement.

ITILPraktiken is not a prescriptive methodology, but rather a set of best practices that can be tailored to fit the specific needs of an organization. The framework is designed to be flexible and adaptable, allowing organizations to implement ITIL in a way that best suits their unique business environment. ITILPraktiken is widely used by organizations of all sizes and industries, and is recognized as a key component of IT governance and risk management.