ITBetriebs
ITBetriebs is a German term used to describe the day-to-day operation of information technology systems and services within an organization. It encompasses the monitoring, maintenance, administration, and support required to ensure availability, performance, and reliability of hardware, software, networks, and data. ITBetriebs covers on-premises environments as well as cloud and hybrid configurations, and it is tightly linked to business service continuity.
Within ITBetriebs, core processes include incident management to restore normal service as quickly as possible, problem
Organizations typically structure ITBetriebs through an operations center or service desk, staffed by IT operations engineers,
ITIL and ISO/IEC 20000 are common standards that influence ITBetriebs by providing best-practice processes for service