ITBetriebs

ITBetriebs is a German term used to describe the day-to-day operation of information technology systems and services within an organization. It encompasses the monitoring, maintenance, administration, and support required to ensure availability, performance, and reliability of hardware, software, networks, and data. ITBetriebs covers on-premises environments as well as cloud and hybrid configurations, and it is tightly linked to business service continuity.

Within ITBetriebs, core processes include incident management to restore normal service as quickly as possible, problem management to identify and eliminate root causes, and change management to approve and schedule modifications with minimal disruption. Additional areas include release and deployment management, capacity and performance management, configuration management (maintaining a central record of assets and relationships), backup and disaster recovery, and security operations.

Organizations typically structure ITBetriebs through an operations center or service desk, staffed by IT operations engineers, system administrators, network specialists, and automation technicians. The work is guided by service level agreements (SLAs) and operating level agreements (OLAs), and tracked with metrics such as mean time to restore (MTTR), uptime, and ticket resolution times. Modern practices favor automation, proactive monitoring, and runbooks to reduce manual effort and human error.

ITIL and ISO/IEC 20000 are common standards that influence ITBetriebs by providing best-practice processes for service delivery and management. The trend toward cloud, hybrid environments, DevOps, and SRE has shaped ITBetriebs toward greater automation, observability, and collaboration between development and operations. Challenges include security, capacity planning, and keeping pace with changing technology and business requirements.