ISO200003

ISO 20000-3 is a part of the ISO/IEC 20000 series of standards, which focuses on Information Technology Service Management (ITSM). Specifically, ISO 20000-3 provides guidance on the scope definition for organizations implementing ITSM processes based on ISO/IEC 20000-1. It helps organizations understand what services, processes, and configuration items should be included when establishing or improving their IT service management system.

The standard assists in determining the boundaries of an ITSM system, addressing questions about which parts of the organization's IT infrastructure and services fall under its scope. This includes identifying the services that will be managed, the supporting processes that will be implemented, and the organizational units involved. It emphasizes the importance of clearly defining the scope to ensure that the ITSM system is effective and aligned with the organization's business objectives.

ISO 20000-3 also helps in understanding the relationship between ISO/IEC 20000-1 and the organization's specific context. It offers practical advice on how to tailor the requirements of ISO 20000-1 to fit different organizational sizes, complexities, and service offerings. By providing this guidance, it supports organizations in developing a robust and comprehensive ITSM system that meets both their internal needs and the requirements for certification against ISO/IEC 20000-1.