Hotellerie

Hotellerie is the segment of the hospitality industry focused on providing accommodation to travelers and guests, often alongside a range of supporting services. It covers a spectrum of properties, from luxury hotels and boutique establishments to mid-priced hotels, motels, hostels, resort complexes, and serviced apartments. In addition to lodging, hotellerie typically includes food and beverage service, conference and events facilities, and guest-related services such as concierge, housekeeping, and security.

Core operations center on delivering a satisfactory guest experience while managing costs and maintaining property standards. Front desk and reservations handle check-in, check-out, and guest requests; housekeeping ensures room cleanliness and maintenance; and food and beverage operations run on-site restaurants, bars, room service, and banqueting. Many properties operate under brands or management agreements, while others are independently owned and operated. Technology plays a growing role in distribution, bookings, revenue management, and guest interactions.

Historically, the industry evolved from early inns and caravanserais to purpose-built hotels in the 19th and 20th centuries, shaped by transportation networks like rail and air travel and by broader tourism growth. The rise of online travel agencies, review platforms, and dynamic pricing has transformed distribution, marketing, and competitiveness, with a notable emphasis on branding and customer loyalty.

Economic and policy considerations include occupancy rates, average daily rate, revenue per available room, and overall hotel performance. Current trends emphasize sustainability, energy efficiency, digitalization, contactless service, and enhanced safety standards, reflecting changes in traveler expectations and regulatory environments.