GeneSys
Genesys is a brand and company name associated with customer experience and contact center technology. It refers to a family of software solutions designed to help organizations manage multichannel customer interactions, automate routing, and analyze performance. Genesys products are available as cloud services and on-premises deployments, allowing organizations to host contact center software in the cloud or within a private data center.
Genesys Cloud, formerly known as PureCloud, is a cloud-based platform that handles inbound and outbound interactions
Technology and ecosystem: Both platforms leverage APIs and connectors to CRM and enterprise systems, support omnichannel
History and market position: Genesys traces its origins to the 1990s as part of Genesys Telecommunications
Other uses: In tabletop gaming, Genesys is also the name of a generic role-playing game system published