Garçom

Garçom is a service professional who works in restaurants and other hospitality venues, responsible for serving food and beverages to customers. The term is used in Portuguese-speaking countries such as Brazil and Portugal. The English equivalent is waiter or server; female servers may be referred to as garçomete or garçonete in some regions. The word garçom derives from the French garçon, reflecting historical influence on service terminology.

Duties typically include greeting guests, presenting menus, explaining specials, taking orders, serving courses and drinks, refilling beverages, checking on guests, clearing tables, and processing payments. Garçons must know the menu, ingredients, potential allergens, and, where relevant, wine or cocktail offerings. They coordinate with kitchen and bar staff to maintain service flow and address customer requests or complaints while upholding hygiene and safety standards.

Most training is on the job, though formal hospitality programs and certifications in food safety or responsible service of alcohol are common. Proficiency in multiple languages, strong communication skills, and the ability to multitask are valued. In many markets, tips constitute a significant portion of income, and service charges may apply.

Work conditions are fast-paced and physically demanding, with shifts that can include evenings, weekends, and holidays. The role varies with venue type—from casual eateries to fine dining—and regional regulations govern licensing and training for serving alcohol in certain jurisdictions.