Fjärrstödsverktyg

Fjärrstödsverktyg, also known as remote support tools, are software applications that allow one computer user to remotely access and control another computer over a network. This access enables a support technician to diagnose and resolve technical issues on a user's computer without needing to be physically present. Common functionalities include screen sharing, remote control of the mouse and keyboard, file transfer, and the ability to run commands or install software.

The primary purpose of fjärrstödsverktyg is to provide efficient and rapid technical assistance. This is particularly useful for IT departments supporting a distributed workforce or for companies offering customer support for their products. By connecting to a user's machine, a support agent can see exactly what the user is experiencing, making troubleshooting more direct and less prone to miscommunication.

These tools typically require the user on the remote computer to grant permission for the connection. This is often done by running a small client application that generates a unique code or ID. The support technician then uses this code to initiate the connection. Security is a key consideration, and most reputable fjärrstödsverktyg employ encryption to protect the data transmitted during the session. Examples of such tools include TeamViewer, AnyDesk, and Microsoft Remote Desktop.