FAQpagina

FAQpagina, or a frequently asked questions page, is a dedicated section on a website that gathers answers to questions commonly raised by users. In Dutch-language contexts the term FAQpagina is commonly used, while English sites typically refer to it as a FAQ page or Help Center. The page aims to enable self-service and reduce repetitive inquiries to support teams.

A typical FAQpagina is structured around questions and concise answers, often grouped by topic. It may include a search field, internal links, and collapsible sections or accordions to improve skimming. Content is designed to be easy to scan and quick to read, with items kept concise and focused on practical information.

Content should be clear, accurate, and up to date, with a neutral tone. Entries are usually short, written in plain language, and kept consistent with the site's terminology. Regular reviews are recommended to remove outdated items and to reflect changes in products, services, or policies.

From a usability perspective, the page should be accessible, keyboard navigable, and available in relevant languages. On the technical side, many sites use semantic HTML and, when suitable, structured data such as the FAQPage schema (JSON-LD) to aid search engines and improve visibility in search results.

Variations of the concept exist, including Help Center or Support pages that function similarly. The FAQpagina is a common feature of information architecture, intended to improve findability, consistency, and user trust.