FAQEs

FAQEs, short for Frequently Asked Questions Entries (also called FAQ Entities in some systems), are discrete units used to organize and present commonly asked questions and their answers within a knowledge-management or help-desk environment. In practice, a FAQE is a self-contained item that captures a question, its answer, and relevant metadata.

Typical fields include the question text, answer text, topics or categories, language, author or source, creation and last updated dates, and usage metrics such as view counts or usefulness ratings. FAQEs may also include related links, tags, and relationships to other entries, such as follow-up questions or suggested articles.

Creation and maintenance: They can be authored by human editors or produced by automatic extraction from documentation or support interactions, and are commonly maintained through version control, localization workflows, and review processes.

Applications: They power search interfaces, help centers, knowledge bases, and chatbots; in some systems, users can filter or browse by category, search within the text, or request a newer answer.

Variations and standards: The lack of universal standard means implementations differ; some systems treat FAQEs as structured records in a relational database, others as documents in a content-management system or as RDF/JSON-LD entities.

See also: knowledge base, content management, information architecture.