Endtoendansvar

Endtoendansvar refers to the assignment of responsibility for an entire process from start to finish to a single owner. In management practice, the concept aims to ensure that a process delivers value to the customer with accountability that spans the whole value chain, rather than being divided into separate silos.

An individual or role with endtoendansvar has the authority to make decisions across process boundaries, coordinate activities, and allocate resources. They are responsible for mapping the end-to-end workflow, defining scope and interfaces, and establishing performance measures and governance that cover all steps from initiation to delivery.

Common elements include cross-functional collaboration, clear ownership, defined decision rights, end-to-end performance metrics, risk and change management, and a culture of continuous improvement. The owner is empowered to remove bottlenecks, improve handoffs, and ensure compliance with internal requirements and external regulations.

Benefits of endtoendansvar include improved alignment with customer value, faster decision-making, reduced handoffs and duplication, better visibility into end-to-end performance, and a more coherent customer experience. It can also simplify accountability and support strategic change initiatives.

Challenges include potential conflicts with existing functional silos, the need for strong governance and data sharing, ensuring authorities are clearly defined, and the resource investments required for cross-functional coordination and ongoing improvement. It is commonly adopted in IT service management, product development, supply chains, and healthcare pathways, where end-to-end outcomes are critical.