Einwandbehandeln
Einwandbehandeln is a German term that translates to "handling objections" in English. It refers to the process of addressing and resolving customer concerns or doubts that arise during a sales interaction or negotiation. This is a critical skill in sales, customer service, and any situation where persuasion or agreement is sought.
The core principle of Einwandbehandeln involves understanding the customer's perspective, acknowledging their objection, and then providing
Common stages in Einwandbehandeln include listening actively to the objection, empathizing with the customer's feelings, clarifying