Decisiv

Decisiv is a software platform that provides service relationship management (SRM) for the equipment, trucking, and marine industries. It connects original equipment manufacturers (OEMs), dealers, service providers, and fleet operators to manage service events, maintenance history, warranties, and parts logistics within a single digital workflow. The platform is designed to streamline service requests, estimates, work orders, dispatch, invoicing, and customer communications.

Key capabilities include asset profiling with maintenance history, configurable inspection forms and checklists, digital work orders, real-time status tracking, and mobile access for field technicians. It supports warranty claim processing, parts lookup, and quote management, as well as analytics and reporting on service performance, profitability, and fleet uptime. The system emphasizes collaboration across multiple parties involved in service delivery and provides role-based access.

Decisiv integrates with enterprise systems such as ERP, CRM, dealer management systems, and parts catalogs through APIs and pre-built connectors. It can synchronize data across systems and centralize service data, enabling portfolio-level visibility and reporting.

The platform is used by a network of OEMs, dealers, service providers, and fleets to standardize service workflows, improve responsiveness, and capture service intelligence. While its geographic footprint spans multiple regions, it has a strong presence in North America and serves industries with high service demand for heavy equipment, commercial vehicles, and vessels.