Customerreported

Customerreported (often written as customer-reported or customer reported) is a term used to describe information about defects, problems, or feedback that originates from customers rather than from internal testing or monitoring. In software development and IT service management, customerreported issues are typically logged in issue-tracking or service-desk systems as tickets created by or on behalf of users.

In practice, a customerreported flag or field may accompany ticket metadata such as customer identifier, product or version, environment, reproduction steps provided by the customer, and observed impact. Distinguishing customerreported from internally discovered issues helps teams prioritize based on real-world impact and external user experience.

Process: when a customer reports an issue, the support team collects details, attempts reproduction, and assesses severity and business impact. If reproducible, the issue is triaged and routed to engineering or QA for verification and fix. The ticket often includes status updates, workarounds, and verification by the customer after fix.

Benefits and challenges: The primary benefit is capturing issues that automated tests or monitors miss, reflecting actual user conditions. It also aids prioritization and customer satisfaction. Challenges include incomplete reproduction information, duplicate reports, and variability in customer environments, which can complicate triage.

Relation to broader concepts: In data and quality management, distinguishing customerreported data from internally detected data supports governance, reporting, and analytics. Privacy considerations should be observed when collecting customer information.