Bokning

Bokning is the process of reserving a service or space for a future date. In Swedish, Norwegian and Danish, bokning (often translated as booking) covers reservations for accommodation, transport, events, or services. The term reflects the idea of recording a planned arrangement.

Process: A customer chooses date, time, quantity, and service, and the provider offers availability and price. The reservation may be held, then confirmed upon payment or contractual agreement. A confirmed bokning creates a binding arrangement, subject to terms such as cancellation or modification policies. Some bookings require deposits or full upfront payment; others are payable on arrival or after service.

Systems: Bokningar can be made manually via phone or email, or through online booking systems. Online engines display real-time availability, accept payments, and send confirmations. This automation improves efficiency for both customers and providers and enables capacity management.

Types: Provisional holds, definite reservations, refundable versus non-refundable bookings. Some industries practice overbooking to counter no-shows, calibrated against historical data and risk.

Legal and practical aspects: A booking becomes enforceable when confirmed; terms of service, privacy, and data protection apply. Cancellations, amendments, and refunds depend on posted policies and consumer protection rules.

Common sectors: Accommodation (hotels, hostels), restaurant seating, travel (air, rail, car rental), events (concerts, conferences), and professional services (appointments). Awareness of terms and policies helps manage expectations and avoid disputes.