Biglietteria

Biglietteria is the establishment or system responsible for selling tickets for events, transportation, and other activities. It can refer to a physical counter at a theater, railway station, museum, or stadium, as well as to digital platforms and kiosks. The primary functions of a biglietteria are to provide information, process sales, issue tickets or passes, manage reservations, allocate seats, and handle refunds or exchanges. It also often offers guidance on schedules, accessibility, and rules.

Tickets may be issued in various formats: printed paper tickets, e-tickets, mobile tickets, or RFID/QR-coded passes, and are typically linked to a customer account or booking reference. Modern biglietterie use integrated ticketing systems that connect inventory (seats, quotas) with payment processing, CRM, and sometimes event management. Self-service machines complement staffed counters, reducing wait times.

Operations vary by sector but share common policies on hours, payment methods, refund/exchange rules, and safety. In public transit, the biglietteria may sell single-ride or time-based passes; for cultural or sporting events, it often handles seat selection and price tiers. Accessibility and multilingual support are increasingly standard.

In recent years, there is a growing shift toward digital channels, mobile and online ticketing, contactless payments, and dynamic pricing, with APIs enabling distribution through third-party platforms. The term remains widely used in Italian to denote the point of sale or the system handling ticket issuance.