Assistto

Assistto is a software platform designed to facilitate and manage remote assistance services. It provides tools for businesses and individuals to offer or receive technical support, troubleshooting, and guidance from a distance. The core functionality of Assistto typically involves enabling screen sharing, remote control, and real-time communication between a support provider and a user.

Users can initiate a support session through the Assistto platform, often by generating a unique session code or linking directly to a support agent. Once connected, the support provider can view the user's screen, and with explicit permission, control their mouse and keyboard to diagnose and resolve issues. This capability is particularly useful for IT support, software troubleshooting, and customer service.

Key features of Assistto often include secure connections, chat functionalities for text-based communication, and sometimes file transfer capabilities. The platform aims to streamline the remote support process, reducing the need for on-site visits and enabling faster resolution of technical problems. Assistto may cater to various industries, including IT services, customer support centers, and educational institutions. Its primary goal is to enhance efficiency and user experience in remote support scenarios.