þjónustuferlar
þjónustuferlar, often translated as service journeys or customer journeys, refers to the complete experience a customer has with a company or organization. It encompasses all the touchpoints and interactions a customer has from initial awareness to post-purchase engagement. Understanding these journeys is crucial for businesses aiming to improve customer satisfaction and loyalty.
A þjónustuferill is typically mapped out to visualize the customer's path. This mapping process involves identifying
By analyzing þjónustuferlar, organizations can identify opportunities to streamline processes, personalize interactions, and proactively address potential