þjónustubakki

Þjónustubakki is an Icelandic term referring to a service desk or service counter. It denotes a staffed point within an organization where customers are guided, information is provided, or transactions are completed. The word combines þjónusta (service) with bakki (counter/bench), reflecting its role as a counter dedicated to customer service.

Common settings include banks, post offices, government offices, retail stores, airports, and train or bus stations. At a þjónustubakki, customers may obtain information, ask for directions, submit forms, pay fees, or be assisted with product returns, account inquiries, or service requests. The design often includes queue management, clear signage, accessibility features, and a service representative behind a counter or desk.

In Icelandic usage, related terms include afgreiðslubakki (payment or checkout counter) and móttökubakki or reception desk for initial contact. The term is analogous to "front desk," "information desk," or "teller window" in English and is widely understood in Icelandic-speaking contexts. The concept emphasizes personal contact and service delivery at a physical point of interaction, rather than solely through remote or digital channels.

See also: front desk; information desk; teller window; customer service.