ügyfélmegelégedettség

ügyfélmegelégedettség translates to customer satisfaction. It is a measure of how well a company's products or services meet or exceed customer expectations. High customer satisfaction is a key indicator of a successful business, as satisfied customers are more likely to become repeat customers and recommend the company to others.

Measuring customer satisfaction can be done through various methods, including surveys, feedback forms, reviews, and direct interactions. Companies often analyze this feedback to identify areas for improvement in their offerings, customer service, and overall business operations. Understanding customer needs and preferences is crucial for fostering satisfaction.

Customer satisfaction is closely linked to customer loyalty and retention. When customers feel valued and their needs are met, they are more likely to remain with a company and less likely to switch to competitors. This, in turn, contributes to a stable revenue stream and long-term business growth.

Conversely, low customer satisfaction can lead to negative word-of-mouth, customer churn, and damage to a company's reputation. Therefore, businesses actively strive to monitor and improve their customer satisfaction levels as a core part of their strategy. It is a continuous process of listening to customers and adapting to their evolving expectations.