toimintakanavat
Toimintakanavat, in Finnish, refer to the channels or pathways through which actions, processes, or communications are carried out within an organization or system. The concept covers the methods and mediums used to initiate and complete work, deliver services, and coordinate activities among internal and external actors. Kanavat can be physical, digital, or hybrid, and they are essential for organizing how work flows from start to finish.
Internal channels include intranets, email, meetings, project management tools, and internal chat. External channels cover customer
The choice and design of toimintakanavat aim to facilitate efficient coordination, ensure timely execution, enable traceability,
Effectiveness is typically measured by metrics such as reach, user satisfaction, response time, throughput, error rates,
Relation to broader strategies
Toimintakanavat are central to digital transformation and service design, influencing how stakeholders interact with processes and