teenusehalduses
Teenusehaldus, also known as service management, is a field focused on the design, delivery, and improvement of services to meet the needs of customers and stakeholders. It encompasses a range of activities, including service strategy, service design, service transition, service operation, and continuous service improvement. The primary goal of teenusehaldus is to ensure that services are delivered efficiently, effectively, and in alignment with business objectives.
Service management is often guided by frameworks and standards, such as ITIL (Information Technology Infrastructure Library)
Key components of teenusehaldus include service level management, which ensures that services meet agreed-upon performance standards;
Effective teenusehaldus requires a strong focus on customer satisfaction, continuous improvement, and alignment with business goals.