tarkvaratugi
Tarkvaratugi is an Estonian term for software support, referring to the service that helps users install, configure, operate, and maintain software applications. In Estonian usage, tarkvaratugi encompasses both routine assistance and ongoing care to ensure software functions correctly and users can work effectively. It may be provided by software vendors, internal IT departments, or third-party support providers.
Typical services include installation and configuration assistance, troubleshooting and bug reporting, patch and version upgrade management,
Key processes in tarkvaratugi align with established IT service management practices. Incident management seeks rapid restoration
Tools and considerations include remote access software, monitoring and logging systems, knowledge bases, and secure data