szolgáltatásosztályozás
Szolgáltatásosztályozás refers to the process of categorizing services based on their characteristics and attributes. This classification helps in understanding, managing, and improving service delivery. Different frameworks and models exist for service classification, often differing in their primary focus. One common approach is to classify services by their tangibility, ranging from purely tangible goods to entirely intangible services. Another dimension for classification is the degree of customer interaction required, categorizing services as high-contact or low-contact.
Services can also be classified by their production and consumption process. Some services are produced and
The purpose of service classification extends to operational efficiency, marketing strategy, and service design. By understanding