servicesit

Servicesit is a term used to describe a class of information technology services organized and delivered around business services rather than discrete technical components. It emphasizes outcomes and user-facing value rather than only technology specifics.

The word is a blend of service and IT, reflecting a service-oriented approach to information technology. It is used in some industry discussions and marketing materials but is not an official designation in recognized standards such as ITIL or ISO.

Practically, servicesit covers service catalogues, SLA-based delivery, service design, and ongoing management and improvement. It involves governance, incident and problem management, capacity planning, security, and customer support, all aligned with defined business services.

While it overlaps with IT service management (ITSM) and ITIL concepts, it is generally less formal and may be used to signal a broader service-centric mindset or vendor branding.

Critics argue that the term can be vague and lead to confusion with established terms.

See also: IT service management, ITIL, managed services, service design, cloud services.