servicejournal
A servicejournal is a record-keeping tool used to document service-related events within an organization. It can be a physical notebook or a digital application, and is used across industries such as IT, facilities management, manufacturing, and hospitality.
Typically entries include timestamp, service request or incident identifier, description of work performed, technicians or agents
The purpose is to provide traceability and accountability, support analysis and root-cause determination, support compliance audits,
Common features may include search and filtering, permissions, export options, and integration with ticketing systems, asset
History and examples: The concept has evolved from manual maintenance logs to integrated digital service journals