servicejournal

A servicejournal is a record-keeping tool used to document service-related events within an organization. It can be a physical notebook or a digital application, and is used across industries such as IT, facilities management, manufacturing, and hospitality.

Typically entries include timestamp, service request or incident identifier, description of work performed, technicians or agents involved, parts or resources used, and current status. Some implementations tie the journal to a specific ticket or work order, while others operate as a standalone chronicle.

The purpose is to provide traceability and accountability, support analysis and root-cause determination, support compliance audits, and facilitate knowledge sharing among teams. It can also contribute to service level management by documenting delays, milestones, and outcomes.

Common features may include search and filtering, permissions, export options, and integration with ticketing systems, asset management, or ERP platforms. In IT and service management, service journals align with change logs and activity histories.

History and examples: The concept has evolved from manual maintenance logs to integrated digital service journals in enterprise software and field-service platforms. The term is generic and may be used as a product name or descriptive label in different contexts.