servedelivery
Servedelivery is the set of activities that enable a provider to deliver services to customers or users. It includes planning, design, deployment, operation, governance, and continual improvement of services, and spans people, processes, and technology. In information technology, service delivery is a central element of IT service management (ITSM) and is often described through frameworks such as ITIL, which places service delivery within a lifecycle of strategy, design, transition, operation, and continual service improvement.
It encompasses both the delivery model and the delivery experience. Models include in-house delivery, outsourcing, and
Key artifacts and concepts include the service catalog, the service portfolio, service level agreements (SLA) and
Performance is usually measured with metrics such as SLA attainment, mean time to respond and resolve, service
Common challenges include aligning services with business goals, governance across multiple suppliers, regulatory and security requirements,