prosessikeskeisessä

Prosessikeskeisessä is a Finnish term describing a management approach that organizes work around end-to-end processes that deliver value to customers, rather than around functional units or hierarchical structures. The concept is used in business, information systems, and public administration to improve efficiency, transparency, and customer outcomes.

Key elements include process ownership by cross-functional teams, process mapping and documentation, and performance measurement based on process-level metrics such as cycle time, throughput, and defect rates. Emphasis is placed on delivering customer value, standardizing routine steps where appropriate, and fostering a culture of continuous improvement. Processes are designed with externally visible results in mind, while allowing adaptation to context.

Implementation typically relies on business process management practices, process architecture, and governance. The approach is closely associated with Lean and Six Sigma philosophies, as well as digital process automation and service design. It aims to align strategy with operations, provide visibility into value streams, and support effective change management.

Advantages of a process-centric approach include clearer ownership, improved efficiency, faster decision-making, and enhanced alignment with customer needs. Potential challenges involve the complexity of mapping cross-functional processes, cultural resistance to collaboration, and the need for data-driven governance and investments in process-aware information systems.

See also: business process management, Lean, Six Sigma, process architecture.