processcentric

Processcentric, often written as process-centric, is an approach to organizational design and management that treats business processes as the primary units of analysis and control. Instead of focusing on products, departments, or data silos, a process-centric view aims to design, execute, monitor, and improve end-to-end workflows that deliver value to customers.

Key elements include mapping and modeling of end-to-end processes, assigning process owners and stewardship, defining governance and standards, and using automation and information systems to support process steps. Process-oriented methods commonly employ process-modeling languages such as BPMN, runbooks, and process mining to understand performance, bottlenecks, and compliance. Continuous improvement techniques like PDCA or Kaizen are used to optimize processes.

In practice, process-centric approaches are central to business process management (BPM), enterprise architecture, and workflow automation initiatives, as well as the design of customer onboarding, order-to-cash, and service-delivery processes.

Benefits include improved efficiency, visibility, consistency, customer focus, and adaptability, as well as better alignment with strategic goals. The approach often leads to standardized practices and measurable performance metrics that support governance and accountability.

Critics note potential drawbacks such as overstandardization, resistance to change, complexity in knowledge work, implementation costs, and the risk of neglecting product or customer-experience aspects not captured by process metrics. The term is commonly discussed in BPM and enterprise-architecture literature, where it is contrasted with product-centric or function-centric perspectives.