prosessihanke

Prosessihanke is a Finnish term that translates to "process project" or "process procurement." It refers to a type of project or procurement where the focus is on acquiring or developing a service or product based on a defined process rather than solely on the final tangible outcome. This approach is common in areas where the method of delivery, the efficiency of operations, or the ongoing management of a service is as crucial as the service itself.

In a prosessihanke, the contract or project plan emphasizes the steps, procedures, quality standards, and performance metrics involved in delivering the service. This could include aspects like communication protocols, data handling, customer interaction workflows, and continuous improvement mechanisms. The buyer is often looking for a partner who can manage and optimize a specific process over time, rather than just a one-off delivery.

The benefits of a prosessihanke can include greater predictability, improved service quality, and better adaptability to changing needs. By focusing on the process, organizations can often achieve more consistent and reliable results, and can build long-term relationships with suppliers who understand and can effectively manage their operational requirements. This procurement method is frequently seen in public sector services, IT solutions, and complex operational outsourcing.