postimplementationsgranskning

Postimplementationsgranskning, or post-implementation review, is a structured evaluation conducted after a project or program has entered operations to determine whether the project delivered the intended outcomes and benefits as defined in the business case. It assesses value realization, effectiveness, and alignment with stated objectives.

The objective is to verify benefits realization, assess whether costs, time, scope, and quality targets were met, and identify factors contributing to success or shortfalls. It also aims to capture lessons learned and provide recommendations to improve future delivery, benefits management, and governance processes.

The process is typically planned during project initiation or closure and conducted after go-live or after a defined period for realizing benefits. Activities include defining success criteria, collecting data (KPIs, financials, user adoption, operational metrics), interviewing stakeholders, and reviewing governance and change management. An independent evaluator or governance body may conduct the review.

The scope can cover technical performance, business process change, organizational adoption, and benefits realization. Timing varies by organization, but reviews are often conducted six to twenty-four months after implementation to allow benefits to materialize and stabilize.

The outcome is a formal report with findings, a benefits realization assessment, identified risks, and an action plan with recommendations to sustain or improve outcomes, adjust the business case, or inform future initiatives. Limitations include attribution challenges, data quality issues, and evolving business context.