palveluvelvoitteet
Palveluvelvoitteet refer to the contractual duties a service provider undertakes when delivering a service to a customer. They cover what must be done, how well it must be done, and when the service must be delivered. The concept encompasses both explicit terms stated in a contract or service level agreement (SLA) and implicit duties such as exercising due care, skill, and compliance with applicable laws and regulations.
Service obligations typically include the scope of the service, performance standards, and delivery timelines. They often
To enforce service obligations, contracts use metrics and monitoring arrangements, such as uptime percentages, mean time
Service obligations are central in IT and cloud services, telecommunications, facility management, and outsourced operations. In
Service level agreement, contract law, consumer protection, service continuity.