leedpunt
Leedpunt is a Dutch term used to describe a point of suffering, dissatisfaction, or pain experienced by users, customers, or stakeholders within a product, service, process, or policy. Literally formed by leed (suffering) and punt (point), the term is common in Dutch-language business literature, UX, service design, and policy analysis to denote problems that generate negative experiences and outcomes.
In practice, leedpunten are identified through qualitative and quantitative methods such as user interviews, surveys, journey
The concept is closely related to the English term pain point, but is used specifically in Dutch
It is commonly discussed alongside related concepts such as pain points, customer journey mapping, and UX design.