kundtjänstflöde
Kundtjänstflöde refers to the structured process a customer service department follows when interacting with customers. It outlines the steps from initial contact to the resolution of an issue or completion of a request. A well-defined kundtjänstflöde ensures consistency, efficiency, and a positive customer experience.
Typically, a kundtjänstflöde begins with the customer initiating contact through a chosen channel, such as phone,
The resolution phase is crucial and involves implementing the agreed-upon solution, which might include providing information,
Optimizing the kundtjänstflöde can lead to reduced response times, higher first-contact resolution rates, and improved customer