kundorder

A kundorder is a formal instruction from a customer to a supplier to deliver specified goods or services under agreed terms. Used in Swedish and other Nordic business contexts, it marks the start of the order-to-cash process and is typically managed in an ERP or CRM system. It reflects the customer’s binding commitment and generally follows a prior quotation or inquiry.

A kundorder contains key data: customer identity and contact details, delivery and billing addresses, line items with quantities, unit prices, taxes, and delivery dates. It may also specify shipping method, payment terms, packaging instructions, and any special requirements. For complex products, configurations, backorders, or substitutions may be addressed within the order.

Workflow: After receipt, the order is validated for accuracy and feasibility. Checks may cover credit risk, stock or production availability, and lead times. If approved, the order is entered into the enterprise system, sourcing or manufacturing is planned, and fulfillment steps such as picking, packing, and shipping are carried out. Invoicing and payment follow, and the order status is updated through stages such as new, confirmed, shipped, delivered, invoiced, or cancelled.

Impact and metrics: Kundorders drive the OTC cycle. In multi-site operations or configurable products, backorders and partial shipments add complexity. Common performance metrics include on-time delivery, fill rate, order cycle time, and timely payment.