kundeserviceteam
Kundeserviceteam is a term used in Scandinavian business contexts to denote a group of employees responsible for handling customer inquiries and issues. The team operates across channels such as phone, email, live chat, social media, and self-service portals, with the goal of resolving problems, providing information, and preserving customer satisfaction.
Structure and roles: typical composition includes customer service representatives, a team lead or supervisor, and occasionally
Operations and tools: teams rely on ticketing or CRM systems to track inquiries, maintain a knowledge base
Skills and training: effective kundeserviceteam members typically demonstrate communication, empathy, problem solving, product knowledge, and data
Impact and variation: a well-functioning kundeserviceteam supports customer retention, brand perception, and revenue through reliable service.