kontaktkanalite
Kontaktkanalite refers to the various channels through which individuals can contact an organization, or be contacted by it, for information, support, or engagement. The term is commonly used in customer service, marketing, and public relations to describe how communication flows.
Common examples include digital channels such as telephone, email, web contact forms, live chat, social media
Synchronous channels (real-time interactions like phone or live chat) contrast with asynchronous channels (like email or
Key considerations include accessibility, reliability, security and privacy, and consistency of information across channels. An effective
Measurement focuses on metrics such as response time, first-contact resolution, customer satisfaction, and the share of
See also: omnichannel, multichannel, customer service, user experience, privacy.