iseteenindusteenus
Iseteenindusteenus, a term from Estonian, refers to systems and processes that enable users to complete transactions or access services without direct staff assistance. It relies on automation, digital interfaces, and self-service devices such as kiosks, self-checkout terminals, online portals, and mobile apps.
In practice, self-service spans multiple sectors. Retail and hospitality use it for checkout and check-in, banking
The benefits typically cited include increased user convenience, higher service capacity, reduced queuing, and potential cost
Implementation considerations often involve aligning with data protection regulations, ensuring interoperability with existing services, and planning