followupmomenten

Follow-upmomenten (Dutch for follow-up moments) are predefined moments in time used within organizations to review progress after a task, milestone, or interaction and to decide on subsequent actions. The purpose is to ensure accountability, maintain momentum, validate outcomes, and adjust plans as needed.

In project management, follow-up moments are scheduled after milestones or deliverables to assess results, capture lessons learned, update schedules, assign new actions, and confirm owners and deadlines. In client relations or service delivery, they provide an opportunity to check satisfaction, gather feedback, and present interim results. In clinical, quality assurance, or research contexts, follow-up moments monitor outcomes, adherence, or data quality over time.

Key characteristics include a fixed time or frequency, a defined objective, participants, and inputs such as progress reports or dashboards. The outputs typically include an updated plan, an action log, and assigned responsibilities. Effective use relies on a structured format such as an action register or RACI matrix and concise meeting minutes.

Benefits include improved alignment, risk management, learning, and traceability of decisions. Potential drawbacks are administrative overhead, scheduling conflicts, and the risk of over-measuring. Implementation tips: set clear criteria for triggering a follow-up, designate a responsible owner, keep durations short, and integrate with existing planning tools.

Examples: a monthly project review after milestones; a weekly follow-up to discuss the sales pipeline; a post-implementation review after a system goes live.