eTickets

An electronic ticket, or e-ticket, is a digital record that serves as proof of a reservation or payment for travel, events, or other services. E-tickets are issued and stored electronically rather than as printed documents. They are delivered via email, a mobile application, or a digital wallet and can be accessed on smartphones, tablets, or computers.

Contents and format: E-tickets typically include a confirmation or reservation number, the name of the purchaser or passenger, event or itinerary details, date and time, venue or travel route, seat or admission information when applicable, and a barcode or QR code that can be scanned at check-in or entry. They may be provided as a PDF, a mobile pass, or an in-app record, and some systems support offline access after download.

Usage and security: E-tickets are redeemed by scanning the barcode or QR code at entry points or gates. Some require the name on the ticket to match identification. Security features may include unique identifiers, encryption, tamper-evident codes, and digital signatures. Delivery typically occurs through secure channels to reduce loss or unauthorized use.

Benefits and limitations: Advantages include convenience, faster processing, reduced paper use, easier transfer or resale in some cases, and better integration with loyalty programs. Limitations include reliance on a functioning device and connectivity, potential compatibility issues, and risks of phishing or fraud through counterfeit codes.

Applications and scope: E-tickets are used for airlines, trains and buses, museums and cinemas, concerts and conferences, and sporting events. The shift to mobile wallets and contactless scanning has accelerated, though some services still provide or require traditional paper tickets as a backup.