conflicthantering

Conflict management, or conflicthantering, is the process of recognizing, addressing, and guiding disputes within groups, organizations, or communities. It involves the use of structured processes, communication techniques, and organizational practices to reduce harm and improve outcomes.

The aim is not only to end disputes but to manage disagreements constructively, preserve relationships, and align interests with organizational goals. It covers prevention, containment, negotiation, mediation, and formal or informal decision-making.

Common approaches include collaborative or integrative negotiation, mediation by an impartial third party, facilitation of dialogue, and, when necessary, arbitration or escalation. Choice of approach depends on power dynamics, stakes, time constraints, and organizational culture.

Typical phases are preparation and problem framing, issue analysis, option generation, decision or agreement, implementation, and follow-up evaluation.

Skills linked to effective conflicthantering comprise active listening, clear and nonjudgmental communication, emotional regulation, problem solving, and cultural sensitivity.

In workplaces, conflicthantering supports team cohesion, conflict prevention, and productivity; in communities, it fosters participation and legitimacy.

Common challenges include power imbalances, unresolved emotions, misaligned incentives, tight deadlines, and inadequate authority to enforce agreements.

Digital communication and remote teams add complexity, requiring explicit agreements, written records, and neutral facilitation.