Worksupport

Worksupport, often written as work support or worksupport, refers to the range of services, policies, and technologies that help employees perform their jobs effectively. It includes formal programs such as training, coaching, and mentoring; practical supports such as accommodations and assistive devices; and organizational tools such as knowledge bases, workflows, and IT help desks. The term is used across industries to describe human-centered supports and technology-enabled aids designed to reduce barriers to work and improve productivity, safety, and inclusion.

Core elements include onboarding and ongoing professional development, task-specific performance support, access to information and expertise, and accommodations for employees with disabilities or other needs. Digital work support often relies on collaboration platforms, searchable documentation, decision support systems, and AI-assisted assistants that provide just-in-time guidance.

Implementation requires alignment among human resources, information technology, facilities, and operations. It begins with needs assessment and stakeholder input, followed by policy design, technology selection, and process integration. Privacy, accessibility, and equity considerations are central to responsible work-support programs.

Outcomes include higher productivity, faster time-to-proficiency, lower error rates, improved retention, and greater job satisfaction. Programs are typically evaluated through metrics such as utilization of supports, training completion, and performance indicators.

See also: workplace accommodation; employee assistance program; knowledge management; accessibility; onboarding; IT help desk.