The product portfolio is segmented into three main categories: residential, small‑business, and corporate. Residential customers can purchase a VoIP home line that supports features such as call forwarding, voicemail-to-email, and a mobile app that bridges calls between a spouse’s phone and the home line. Small‑business plans include virtualPBX solutions, auto‑attendant menus, and call routing options that integrate with popular business productivity suites. The corporate tier is designed for mid‑size companies and includes custom number provisioning, advanced reporting dashboards, and security protocols compliant with ISO/IEC 27001.
VoIPalapon partners with a range of hardware vendors to supply base units and headsets, and it supports interoperability with standard IP phones from Cisco, Polycom and Yealink. Technical support is provided 24/7 through a call center that operates in multiple languages, including Tagalog, English, and Mandarin. In addition to phone services, the company offers a bundled internet service that pairs a Wi‑Fi router with a broadband subscription, aiming to simplify consumer IT footprints.
Financially, the company has grown steadily since its inception. As of the most recent fiscal year reported, revenue reached approximately ₱150 million, reflecting a 12% year‑over‑year increase driven largely by domestic market penetration. The company’s strategy involves expanding its presence in Philippine provinces and exploring new products such as video conferencing and unified messaging.
VoIPalapon is regulated by the Philippine Telecommunications Authority (PTA) and follows industry standards for quality of service, call reliability, and end‑to‑end encryption. Its mission statement emphasizes affordable, high‑quality connectedness and customer‑centric support. The company has received several regional awards for innovation in digital communications and is cited as a case study in Philippine technology business curricula.